Tone It Up Return Policy
If you would like to return or exchange an item you’ve purchase from Tone It Up or Perfect Fit Protein we’d be happy to assist you. Simply follow the steps below and we’ll respond to your request. Please note that the Tone It Up Nutrition Plan and other digital products are non-refundable.
- Items may be returned in unused, unworn condition within 30 days of purchase.
- Tone It Up is not responsible for damage that occurs during wear or use of an item.
- Swimwear items must have sanitary sticker and tags still in place to qualify for a return.
- Tone It Up is not responsible for return/exchange items until they reach us. Be sure you receive a tracking number from your carrier of choice.
To Initiate a Return:
1. Download and complete the Return & Exchange Authorization Form.
2. Email firstname.lastname@example.org with a copy of your completed form and a brief description of the issue.
3. Once you receive confirmation from a Tone It Up representative you may ship your return/exchange item(s) back to the following address.
Tone It Up, LLC.
Attn: Returns & Exchanges
703 Pier Ave. Suite B Box 806
Hermosa Beach, CA 90254
4. Include your original invoice, a copy of your completed authorization form and the merchandise you’d like to return or exchange.
5. Ship your item via a reliable, trackable method. Once you have shipped it contact your customer service representative who authorized your return and provide your tracking number.
6. Once we have received your return/exchange we will process a refund and/or ship your exchange item. We will notify you once this is complete. Please allow 7-14 days from receipt for your return/exchange will be fully processed and refunded.
Please contact us to initiate a return or exchange: email@example.com